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We'd Love To Hear From You

Here at Hedges HQ we know it can be tricky to decide which species to go for, calculate how many plants you need and understand the difference between root types. We also understand that sometimes it's simply nicer to do things over the phone and that continuity is key, so if you have an intitial conversation with Paul, Jamie S, Neil, Karen, Diana, Katy, Jo, Andy, Frank or Hannah (our wonderful team) they'll assist you right through to order.

Our opening hours are:

Monday to Friday 8:30am to 5:30pm

Saturday 9am to 4pm

Sundays 10am to 4pm (only in peak season)

Christmas and New Year Opening

Please note that we close for Christmas on Friday 20th December, re-opening for 2 days on Friday 27th and Mon 30th December during the hours of 9am and 5pm, after which we will be closed until the 2nd January 2020.

How to contact us:

You can use the 'Contact Us or Request A Quote' box above with any query at all, however please note that we can't take orders via the form.

Contact us by phone:

If you'd rather place an order by phone than online (we don't mind and we know some customers prefer the personal touch) or you wish to discuss discounts on large orders, please call our Sales Team on 01257 263 873

For any enquires relating to existing or previous orders including delivery enquiries, please call our dedicated Service Team on 01257 447 522 who will be able to help you.

To contact us in writing please use one of the following options:

Email the helpdesk:

Send your email to: [email protected] We pride ourselves on our customer service, to ensure that we can help you as quickly as possible please include as much detail as possible in your enquiry, for complex queries we recommend leaving a telephone number in case we need to talk through your enquiry.

Live Chat:

We have a Live Chat facility on our website, so in office hours you can click on the orange and white circular chat icon, which is located at the bottom right hand side of your screen, ask a question and get a response straight away from one of our expert team members. If it's out of hours the icon will be grey, but you can still click it, leave a message and the team will get back to you when we re-open.

Request a call back:

Send an email to: [email protected]

Pop your telephone number in the subject line of your email and we'll call you back within 15 minutes in working hours, or first thing the next day if you contact us outside of working hours.

Write:

You can write to our sales and service team at the address below which is our registered address.

Hedges Direct, Five Acres Farm, Dawbers Lane, Euxton, Lancashire PR7 6EE

Our company name is Hedges Direct Ltd, our Company Registration Number is 3650706 and our Place of Registration is England and Wales.

We're a busy team so unfortunately we do not have time to give general advice on hedge trimming, diseases, general cultivation questions - we hate to have to say that because we're all very helpful people but honestly, we could spend half our time giving general advice when it's really easily accessible either on our Advice pages or on Google.

If we don't answer the phone immediately, please do leave a message or send an email (or both!). At certain times of the year, there are more phone calls than there are people available but we do try hard to return all phone calls and reply to all emails on the same day.

If you wish to come to collect plants please make an appointment as we are a very busy commercial nursery/despatch centre.