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Hedges Direct Quality Standards

We understand that buying plants online may seem daunting but we can assure you we take every step to elevate those concerns and provide a stress free experience from first browsing our site to planting your chosen plants.

Expert Evergreen 12 Month Plant Guarantee

To give you peace of mind about buying plants online, we offer a full 12 month guarantee on all our plants subject to qualifying conditions. By purchasing Rootgrow plus one other recommended secondary plant feed (either Seaweed Bio-stimulant, Bone Meal or After Plant) at the time of plant purchase, and by following our recommended planting guidelines, all plants purchased will be covered under our full Expert Evergreen 12 month plant guarantee. For more information see our Plant Guarantee Page.

Quality Control

All the plants we grow or source are graded, and we only use the top grade of plant for our customers. We have a dedicated Quality Control department who inspect every batch of plants.


Before we deliver, one of our experienced nursery workers personally inspects every plant to check its health and vitality, we water it for the journey and then carefully pack. We're confident you'll be completely happy with your delivery, although we ask you to remember that even top grade plants are living, growing plants are not always uniform and perfect. They've been grown in the open air and are susceptible to wind damage and insects just as they will be when planted in your garden.

Delivery or Plant Issues and Returns

If for any reason you are dissatisfied with your delivery, please contact us immediately at: [email protected] We may well ask you to photograph the plants on the day of delivery. We will do our utmost to resolve your complaint, and providing the plants have been kept in a suitable place and watered appropriately, we will replace them or refund your money. Please see our Terms and Conditions for full details of our returns policy (see section 8).


We have a Feefo rating score of 4.6/5 from over 16,000 customer reviews; you can read our most recent reviews on our Feefo Reviews Page to see what our customers have to say about us and our quality standards.

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