Sales & Advice:
01257 263 873
Customer Service:
01257 447 522

Home  Our Quality Standards

Hedges Direct Quality Standards

We understand that buying plants online is a bit nerve racking - no visit to the garden centre to personally select the best specimens, casting aside the ones that are lopsided, undersized, or with nibbled leaves.

Expert Evergreen 12 Month Plant Guarantee

To give you peace of mind about buying plants online, we now offer a full 12 month guarantee on all our plants subject to qualifying conditions. By purchasing Rootgrow plus one other recommended secondary plant feed (either Seaweed Bio-stimulant, Bone Meal or After Plant) at the time of plant purchase, and by following our recommended planting guidelines, all plants purchased will be covered under our full Expert Evergreen 12 month plant guarantee. For more information see our Plant Guarantee Page.

Quality Control

We know that you rely on us to quality check - and we do! All the plants we grow or source are graded, and we only use the top grade of plant for our own internet orders. Don't worry about the ones that are rejected; only the poorest specimens go on the compost heap (you should see the size of our heap!). The perfectly saleable but not top grade plants are sold to other internet companies, other wholesalers or local landscapers.

Delivery

Before we deliver, one of our experienced nursery workers personally inspects every plant to check its health and vitality, we water it for the journey and then carefully pack. We're confident you'll be completely happy with your delivery, although we ask you to remember that even top grade plants are living, growing plants are not always uniform and perfect. They've been grown in the open air and are susceptible to wind damage and insects just as they will be when planted in your garden.

Devliery or Plant Issues and Returns

If for any reason you are dissatisfied with your delivery, please contact us immediately at: [email protected] We may well ask you to photograph the plants on the day of delivery. We will do our utmost to resolve your complaint, and providing the plants have been kept in a suitable place and watered appropriately, we will replace them or refund your money. In over 12 years of selling hedging plants on the internet, only on a handful of occasions have we had to deduct the cost of the courier collecting the plants from you, but we reserve the right to do this (only when we've delivered perfectly good plants and we sincerely believe that our customer is being unreasonable in returning the plants). Please see our Terms and Conditions for full details of our returns policy (see section 8).

Reviews

We have a Feefo rating score of 4.6/5 from over 11,000 customer reviews; you can read our most recent reviews on our Feefo Reviews Page to see what our customers have to say about us and our quality standards.

Sign up to our newsletter and get a 5% discount!

Top