About Hedges Direct

At Hedges Direct, we understand that finding the right plants for your garden can be a little daunting due to the number of plants and species available - even for our garden trade customers! But, that's where we, the experts, come in! Here's why you should come to us:

• Understanding our customers - We passionately believe that the first step in any buying journey is to take time to understand our customers and their needs. Our end goal is to always ensure that you get exactly the right plants for your garden or project.
• Expert sales team - To help choose the right plants, we have a dedicated and friendly sales team. Every member of our team has extensive product knowledge and will take the time to listen to you, providing relevant advice on species selection, plant suitability, maintenance, planting density and much more.
• The right advice and information - We are happy to provide information and images to you and if we don't know the answer to a query, we'll find out and get back to you. We think it's important to educate and inform our customers, not just to sell, so that you will be happy with your garden and planting choice for years to come.
• Buying with confidence - Buying hedging and shrubs, or any of our garden products is a considered purchase, so we understand that it might take time to make a final decision and that's OK! By personally guiding you through the buying process, we ensure that when you complete your buying journey, you are happy and confident that the plants you've chosen are absolutely perfect for you.

We never compromise on quality. Through thorough maintenance and care, our teams work hard to keep our plants healthy and our customers happy! So much so that we guarantee our hedge plants (and all our other plants and trees) for a full 12 months! Find out more about this on our Plant Guarantee page.

We regularly visit our growing sites to check on the progress, health, and growth of our stock. All of our growers work strictly to the regulations governing the horticultural industry both here in the UK and in Europe and have many years' growing experience expertly cultivating and nurturing plants to their best potential.

When a delivery arrives at our nursery, a member of our quality team will inspect all of the plants to ensure that they meet our high-quality standard. Once the plants have been checked, our teams will find them an appropriate place on our nursery. Depending on the species and the time of year, this will be in our polytunnels, in a sheltered bay or out in our fields.

During their stay at our nursery, all plants are cared for by our dedicated plant care and maintenance team. This includes appropriate watering, feeding, pruning, and general plant maintenance including pest and disease control. Our plants are therefore in peak condition before being picked for your order.

We truly believe in offering all of our customers the same, first class service with a personal, friendly approach, whether you are a retail or a trade customer. Just as our sales team help you through the buying journey, our dedicated customer service team are there to help once you have completed your purchase.

Transporting and delivering live plants is not without its challenges so the customer service team are on hand to help with any aspect of delivery and receipt of plants and to address any issues you may have. Call them with any after-sale queries and they'll be more than happy to help you.

Our customer service team do an incredible job and always go the extra mile to ensure that issues are resolved quickly and to the customer's satisfaction, even through our peak season where the pressure is definitely on! If you can imagine hearing a smile down the phone line, that's their default and what makes them truly exceptional.

Our outstanding service delivery has been recognised with the company being awarded a 5 Star Platinum rating for the 8th year running by our independent review partner, Feefo. This award is only awarded to companies that are shown to be 'consistently delivering excellence', so we are proud to have once again achieved this.

And to prove that we take our customers' experiences seriously - if the experience you had doesn't match the above for whatever reason, our MD - Jamie Shipley, wants to hear from you personally! You can email him at jamie@hedgesdirect.co.uk

We use the independent feedback system Feefo, All of our customers are emailed for their feedback (we don't pick and choose respondents) and those customers who reply do so directly to Feefo and not Hedges Direct, so we have no influence.

We encourage you to view our current score and read as much customer feedback as you like. See our Feefo Service Reviews here. We hope that this, plus our 5 Star Platinum Trusted Service Award given by Feefo, gives you the reassurance you need to feel confident in ordering from Hedges Direct, but if there's anything you would like to know or ask before buying your plants, we'd love to hear from you!

Our current opening hours are:

Mon to Friday 8:30am - 5.00pm.
Saturday: Closed
Sunday: Closed

Please note that we are closed on Monday 26th August for Bank Holiday.

We're always happy to give advice and our experienced team are ready to prepare quotes for larger orders then we can be sure to give you the best pricing. You can either email us at helpdesk@hedgesdirect.co.uk or give us a call.