Sales & Advice:
01257 263 873
Customer Service:
01257 447 522

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About Hedges Direct

About Hedges Direct

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Company Overview

Company Overview

Hedges Direct is the UK's leading supplier of hedging plants, available nationally by ordering online or by phone. We've been selling quality hedging and garden plants since 2006 and in that time, we've sold millions of plants, from tiny 10cm plants to 9m tall, super specimens! We now sell over 120 hedging and shrub species plus a wide range of privacy screens, topiary and garden trees, plus planting and aftercare products. In a nutshell, we've got something for everyone!

We supply plants all year round to both retail and trade customers. So, whether you are a homeowner, land owner, garden enthusiast or novice, landscaper or local council, we can supply quality plants for any project regardless of size and budget, with competitive pricing and fast delivery, with most plants despatched direct from our nursery in Lancashire.

Having access to a large network of growers across the UK and Europe, also means that we can actually source any plants that you need, not just those featured on our website. So, whatever your planting project or design, we can find and supply the right plants for you.

Expert Help To Choose The Right Plants
Expert Help To Choose The Right Plants

Expert Help To Choose The Right Plants
At Hedges Direct, we understand that finding the right plants for your garden can be a little daunting due to the number of plants and species available - even for our garden trade customers! But, that's where we, the experts, come in! Here's why you should come to us:
  • Understanding our customers - We passionately believe that the first step in any buying journey is to take time to understand our customers and their needs. Our end goal is to always ensure that you get exactly the right plants for your garden or project.

  • Expert sales team - To help choose the right plants, we have a dedicated and friendly sales team. Every member of our team has extensive product knowledge and will take the time to listen to you, providing relevant advice on species selection, plant suitability, maintenance, planting density and much more.

  • The right advice and information - We are happy to provide information and images to you and if we don't know the answer to a query, we'll find out and get back to you. We think it's important to educate and inform our customers, not just to sell, so that you will be happy with your garden and planting choice for years to come.

  • Buying with confidence - Buying hedging and shrubs, or any of our garden products is a considered purchase, so we understand that it might take time to make a final decision and that's OK! By personally guiding you through the buying process, we ensure that when you complete your buying journey, you are happy and confident that the plants you've chosen are absolutely perfect for you.

Plant Quality Pledge and 12 Month Guarantee
Plant Quality Pledge and 12 Month Guarantee

Plant Quality Pledge and 12 Month Guarantee


We won't compromise on quality just because we have great prices! We regularly visit our growing sites to check on the progress, health and growth of our stock. All of our growers work strictly to the regulations governing the horticultural industry and have many years experience in growing the various species that we sell. This means you can be assured of both good quality and healthy plants as well as confidence in their origins.

We believe so firmly in the quality of our plants that we offer a full 12-month guarantee on all plants subject to qualifying criteria. See our Expert Evergreen Plant Guarantee page for detailed information.

Outstanding Service - 5 Star Rated
Outstanding Service - 5 Star Rated

Outstanding Service - 5 Star Rated
We truly believe in offering all of our customers the same, first class service with a personal, friendly approach, whether you are a retail or a trade customer. Just as our sales team help you through the buying journey, our dedicated customer service team are there to help once you have completed your purchase.

Transporting and delivering live plants is not without its challenges so the customer service team are on hand to help with any aspect of delivery and receipt of plants and to address any issues you may have. Call them with any after-sale queries and they'll be more than happy to help you.

Our customer service team do an incredible job and always go the extra mile to ensure that issues are resolved quickly and to the customer's satisfaction, even through our peak season where the pressure is definitely on! If you can imagine hearing a smile down the phone line, that's their default and what makes them truly exceptional.

Our outstanding service delivery has been recognised with the company being awarded a 5 Star Platinum rating for 2020 by our independent review partner, Feefo. It's the first year that this award has been given and it's only awarded to companies that are shown to be 'consistently delivering excellence'!

And to prove that we take our customers' experiences seriously - if the experience you had doesn't match the above for whatever reason, our MD - Jamie Shipley, wants to hear from you personally! You can email him at jamie@hedgesdirect.co.uk

Reviews
Reviews

Reviews
We use the independent feedback system Feefo, All of our customers are emailed for their feedback (we don't pick and choose respondents) and those customers who reply do so directly to Feefo and not Hedges Direct, so we have no influence.

We encourage you to view our current score and read as much customer feedback as you like. See our Feefo Service Reviews here. We hope that this, plus our 5 Star Platinum Trusted Service Award given by Feefo, gives you the reassurance you need to feel confident in ordering from Hedges Direct, but if there's anything you would like to know or ask before buying your plants, we'd love to hear from you!

When We Are Open
When We Are Open

We are now open seven days a week because we know gardening doesn't always fit around office hours. Feel free to call us over the weekend when our phones are answered by the same friendly and experienced team that are there to help during the week. Our opening hours are:

Monday to Friday 8:30am to 5:30pm
Saturday 9:00am to 4:00pm
Sunday 9:00am to 4:00pm (Sales Team only)

We're always happy to give advice and our experienced team are ready to prepare quotes for larger orders then we can be sure to give you the best pricing. You can either email us at [email protected] or phone us on 01257 263 873. Please leave us a message if we're busy - we will get back to you as soon as we can!


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