Hedges and Garden Plant Delivery

Lots of customers appreciate not needing to be present to receive their order, however some customers like to make sure they are on hand receive it. If you would like a particular delivery date to suit you, simply select the 'Premium Delivery' option at checkout. For an additional charge you can choose a specific date to have your plants delivered.

This means for orders below £250.00 you'll pay the applicable delivery charge plus £16.00 and for orders £250+, you'll pay £16.00 only. Our Premium Delivery service is available the majority of the year round on weekdays Tuesday to Friday, excluding any Tuesday that falls after a bank holiday. *Exceptions apply - see below.

Some items are sent direct from suppliers and so are excluded from Premium Delivery:

• Cell Grown Hedging Plants
• Instant Trough Grown Hedging Plants (some are sent direct but not all)
• Instant Hedging Screens
• Tall Root Balls (250cm+ in height)
• Turf

If you don't see the date you'd like in our current calendar window, you can speak to our team on 01257 263 873

• If your order is for pre-ordered items only, they will be delivered as and when they are in stock.
• If you place an order for both in-stock and pre-order items, usually they will all be delivered together. However this is dependent on when pre-order items are due in stock. *Excludes items sent direct from suppliers.
• If you wish to have the in-stock items delivered before the pre-order items become available, there may be an additional delivery charge. Contact the Customer Care team on 01257 447 522 for advice and costs.

Pallet deliveries are for large items or quantities of smaller items that will not fit in boxes. Deliveries take 24-48 hours depending on the courier. Pallet deliveries are usually undertaken on an 18-tonne vehicle, similar to a refuse vehicle. If for any reason you would need a smaller vehicle, due to access restrictions, please contact our sales team who can arrange this for you. *Additional surcharges apply for small vehicle delivery.

Large plants are those we class as:

• Too large for a pallet
• Needing a larger delivery vehicle due to plant size and weight
• Requiring lifting equipment to remove the plants from the vehicle

Our standard delivery times are detailed at the top of the page. However, there are items which may have different delivery times. These are usually items delivered direct from suppliers. Large plants and pleached trees are bespoke deliveries so we will arrange specific delivery dates in advance.

For other items we will notify you of the expected delivery time if different to the usual timescale. As a general rule, cell grown plants are delivered witin 5-7 days and some instant hedging, screens and trees can take up to 14 days.

The simple answer is No! All our standard deliveries are sent 'No Signature Required'. Please leave us instructions in the Delivery section of the checkout for where deliveries should be left - but please be reasonable - we can't expect carriers to leave them "in the shed at the bottom of the garden".

Although we don't need a signature, many customers prefer to oversee large deliveries, whether that's on a pallet or certainly in the case of large plants arriving. We think this is advisable for the following reasons:

• Pallets can be difficult to manoeuvre so the driver may need to be shown where they can be left
• If you have a gravel drive, the vehicle can't drive on, so pallets may need to be unpacked at the kerbside/gate
• Large plants will need appropriate access for an articulated lorry (unless a smaller vehicle has been arranged)
• Lifting equipment will also be needed for large plants with an operator on site to help unload and move them to a preferred location

In the case of pallet deliveries, if you can't be at home to receive it, make sure you provide specific instructions as to where it can be left. We will pass these on to the pallet company. You need to take into account the following:

• A location that will be accessible for the lorry
• This includes space for the driver to easily unload and deposit the delivery

With our Premium Delivery option, you are able to choose a preferred date for delivery. We aim to deliver between 8am and 6pm but you will receive tracking information in advance of delivery, so that you can stay informed of when it is likely to arrive.

While we will do our utmost to meet that delivery date, we do not cover consequential losses if we are unable to meet the specific date due to circumstances beyond our control. For this reason we advise not to book gardeners for the date of delivery.

If you are not ready to plant when your delivery arrives, plants can be kept or stored for a short while. See our How to Plant Hedging Guide for more information.

We have specific criteria for returns and refunds - please see our Returns Page for detailed information on our returns policy.