Delivery

All our prices include delivery – see Terms and Conditions for our delivery area. We can deliver to Isle of Man, Isle of Wight, Scottish Islands, Channel Islands, Ireland and France - please contact us for a bespoke quote.

We keep quantities of most sizes in pot grown plants available at our despatch centre ready for despatch within a couple of days of the orders being received. Occasionally we do not have immediate stock to hand in our despatch centre in which case delivery will be within 7 days to allow us time to bring plants from our nurseries to our despatch centre. If in very unusual circumstances delivery is going to be longer than 7 days, we would contact you to inform you of the delay and to agree a delivery date with you. If you wish to cancel your order at this stage, you may of course do so, and your credit card would be reimbursed with no deductions.

Delivery arrangements for bare root (when in season between November and March) vary depending on the height of plant and complexity of order (number of species). Plants up to 1.2m, in all the main species, are kept ready for despatch and we try to turn these round within a couple of days. Larger plants are lifted to order and arrive into our despatch centre on a Tuesday and go straight out to customers on Wednesdays and Thursdays. Orders for plants over 1.2m need to be with us by Thursday evening for despatch the following Wednesday/Thursday. In the first couple of weeks of November we are despatching the orders for bare root plants that have been placed over the summer/early autumn so those take priority - we try to get all the pre-orders despatched within a couple of weeks and then we're onto our normal quick turnaround.

Some customers "pick and mix" small quantities (less than 10 of any species) of various species of bare root plants. We're quite happy for customers to do this but when we're busy we can only pick these orders when we've got slightly quieter days so we ask customers taking advantage of the pick and mix service to be patient and allow us a couple of weeks for delivery.

In March, however, the peak month for bare root orders, we do our best to get all orders out on our normal couple of days turnaround timescale but the sheer volume of orders means this isnt always possible. If you must have your delivery by a certain date, please speak to us by phone.

Root ball plants are lifted from the fields to order so please order in good time before you actually need the plants. We will liaise with you to agree a delivery date.

The majority of pot grown plants and bare root orders are despatched in boxes and do not need to be signed for (please leave us instructions in the section on the order form for where they should be left - but please be reasonable - we cant expect carriers to leave them "in the shed at the bottom of the garden". Pallets (for tall plants and root balls) generally have to be signed for but we will contact you when we are ready to despatch to make sure someone will be at home.

If that was all too confusing, please ring us on 01257 451449 and tell us what you'd like to order and when you'd like it - and we'll tell you if it's possible.