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Delivery & Returns

Free delivery is available on most orders (except Premium Products) providing they meet the minimum spend criteria for the size of box or pallet. Pallet deliveries and large box deliveries for tall plants are indicated by icons on the product table listings. Delivery costs and minimum order details for each packaging type are as follows:

Packaging TypeStandard Delivery ChargeMinimum Order Values (incl VAT) for FREE Delivery
Boxes (Bare roots and pots up to and incl. 7.5L)7.99 delivery charge (orders up to 100 incl VAT) Orders of 100 and over - FREE
Pallets (Root balls, large pots (10L+), trees etc)60.00 delivery charge (orders up to 350 incl VAT)Orders of 350 and over - FREE

There are some exceptions to the standard delivery pricing structure, which relate to deliveries to more remote areas, overseas, or extremely tall or large plants requiring specialist delivery - for more information see the Delivery Information Page. (Please note that due to new Brexit rules, we are currently unable to export to both Northern Ireland and the Republic of Ireland.)

Delivery Time - Please note that delivery times are currently 2-5 days excluding bank holidays. *Some troughs and trees may take up to 14 days delivery. We are working through existing orders as quickly as possible to deliver new orders within this timescale.

It's Convenient - no need to wait in all day to sign, we don't need a signature (the odd, larger order may require a signature but will be delivered at a mutually agreeable time)

It's Tried & Tested - we use only couriers who have shown consistency in their efficiency & care

* Please note that delivery costs are based on the final order amount in your cart after any discounts have been applied.

Hedges Direct 12 Month Plant Guarantee

Our plants are guaranteed for 12 months after delivery subject to specific criteria. Visit our Hedges Direct Plant Guarantee Page for full details.

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